Refusjonspolicy

Return and Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must meet all of the following conditions:

-The product must be sealed and unused

-The product must be damaged or defective upon arrival

-It must be returned in its original packaging

-You must provide the receipt or proof of purchase 

To start a return, please contact us at post@floraorganics.no. Returns must be sent to the following address:

Majorstuveien 38 Majorstuen, 0367 Oslo

Once your return request is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

For any questions regarding returns, you can always reach us at post@floraorganics.no.

Submit a return request

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

Log in to your account:

In the "Email" field, enter your email address, and then click "Continue".

In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

Go back to the online store, and then enter a six-digit verification code.

Click "Request return" for the order that you want to submit the return for.

If your order has more than one item, then select the items that you want to return.

Select a return reason and add a note for the store.

Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

 

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product, so we can evaluate and correct the issue as quickly as possible.

 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

-Personal care products (e.g., opened skincare products)

-Hazardous materials or flammable items

-Items on sale or gift cards

Please get in touch if you have any questions about your specific item.

 

Exchanges

The fastest way to get the item you want is to request a return, and once it’s accepted, place a new order separately.

 

Refunds

We’ll notify you once we’ve received and inspected your return, and let you know whether your refund is approved.

If approved, you’ll be automatically refunded via your original payment method within 10 business days.

Please note that it may take additional time for your bank or card provider to process and post the refund.

 

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at post@floraorganics.no.